At Noriara, we want you to feel comfortable shopping for scarves with us. If your order does not meet your expectations, please review the following policy for information about returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, items should generally meet the following conditions:

  • The item is unused, unworn, unwashed, and in its original condition.
  • Original tags, packaging, and any included accessories are retained where applicable.
  • Proof of purchase, such as an order confirmation, can be provided.
  • The return request is submitted within the applicable return period described below.

For hygiene and product-care reasons, items that have been worn, washed, damaged through use, or altered after delivery may not be eligible for return, except where required by applicable law.

2. Return Period

Please contact us within 30 days of delivery to request a return, unless a different period is required by applicable law or expressly stated for your order.

To begin the process, email serviceteam@noriara.com with your order number, the item you wish to return, and the reason for your request.

Please wait for our instructions before sending any items back.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible.

Include the following information in your email:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and its packaging, where possible.

After reviewing your request, we will explain the available resolution, which may include a replacement, refund, or another appropriate remedy in accordance with applicable law.

4. Items Not Eligible for Return

Subject to your statutory rights, the following items may not qualify for a return:

  • Items that have been worn, washed, or used.
  • Items damaged after delivery through improper care or handling.
  • Items that have been altered or are missing essential components.
  • Final-sale items clearly identified as non-returnable before purchase, where permitted by law.

Nothing in this section limits any mandatory consumer rights that apply to your purchase.

5. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Where applicable, refunds will be processed within the time required by law. Your financial institution may require additional time for the funds to appear in your account.

Original shipping fees may be non-refundable for voluntary returns, where permitted by law. If an item is defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, the relevant shipping costs and remedies will be handled in accordance with those requirements.

6. Return Shipping Costs

For returns due to a change of mind, the customer may be responsible for return shipping costs, where permitted by law.

If the return is due to an item being defective, damaged on arrival, or incorrectly supplied, please contact us before shipping the item back. We will explain the appropriate return arrangements in accordance with applicable law.

We recommend using a trackable shipping service and keeping your proof of postage until your return has been resolved.

7. Exchanges

If you would like a different scarf, color, or style, please contact us to ask whether an exchange is available.

Exchange requests are subject to product availability. If an exchange cannot be arranged, we may offer a return and refund where eligible.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible at serviceteam@noriara.com.

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the standard return process may apply.

Any statutory cancellation rights remain unaffected.

9. How to Request a Return

To request a return or refund, please follow these steps:

  1. Email serviceteam@noriara.com with the subject line “Return Request.”
  2. Include your order number and the reason for your request.
  3. Provide photographs if your item arrived damaged, defective, or incorrect.
  4. Wait for our customer service team to provide the next steps.
  5. Pack the approved return securely and follow the return instructions provided.

Please do not send returns to an address that has not been confirmed by our customer service team.

10. Contact Us

If you have questions about returns, exchanges, or refunds, we are here to help.

Store Name: Noriara
Email: serviceteam@noriara.com